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Privacy Policy

Draft template — replace all bracketed fields before launch.

Data controller: Luma BCN / [LEGAL OPERATOR NAME]
Email: [CONTACT EMAIL]
Address: [CONTACT ADDRESS]

Information we collect

When you submit an enquiry, we may collect your name, email address, phone number, apartment of interest, dates, budget, and any information included in your message.

Why we use it

We use this data to answer your enquiry, arrange viewings, provide information about apartments, and progress an application where requested.

Identity and financial documents

Please do not send identity documents or proof-of-income documents through the public enquiry form. If these are required, we will provide a separate secure upload method.

Retention

We retain personal information only for as long as reasonably necessary to handle the enquiry, application, or resulting rental relationship, subject to legal obligations.

Providers

We may use service providers for hosting, email delivery, enquiry processing, analytics, and secure file collection. They may process information on our behalf.

Your rights

You may have rights to access, correct, erase, restrict or object to processing of your personal data. Contact [CONTACT EMAIL] to exercise your rights.